Frequently Asked Questions
Ordering & payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay, and buy-now-pay-later with Afterpay and Klarna. See Payment Methods.
Is checkout secure?
Yes. All payments are processed by trusted, PCI-DSS compliant providers over an encrypted connection. We never store your full card details.
Are prices in USD?
Yes — all prices are in US Dollars.
Can I change or cancel my order?
Contact us as soon as possible at [email protected]. If your order has not yet been dispatched, we will do our best to help.
Shipping & delivery
Where do you deliver?
US-wide. We do not currently ship internationally.
How much is shipping?
Shipping is free US-wide on every order — the price you see is the price you pay, with nothing added at checkout.
How long will my order take?
Orders are usually dispatched within 1–2 business days. Delivery is approx. 7–14 business days depending on your location. See Shipping & Delivery.
How do I track my order?
You will receive a tracking number by email when your order ships, or visit Order Tracking.
Why did my items arrive separately?
Some orders ship from different warehouses, so items may arrive on different days at no extra cost.
Returns & refunds
What is your returns policy?
Most items can be returned within 14 days of receiving your order, in original unused condition. See Returns & Refunds.
My item arrived damaged or faulty — what do I do?
Email [email protected] within 14 days with your order number and photos, and we will arrange a replacement, repair or refund at no cost to you.
How long do refunds take?
Approved refunds are processed within 3–5 business days of us receiving your return.
Still need help?
Email our friendly support team at [email protected] (Monday to Friday) and we will reply within one business day.